Frequently Asked Questions
Listed below are some of the most frequently asked questions regarding our website, our educational offerings, and products. We hope that this information helps you, however if you do not find the answer you need please feel free to submit a support ticket through our Help page. Have a suggestion for our FAQ page, send us an email at firstname.lastname@example.org.
1. Why do I have to have to login to make a purchase?
In order for us to ensure that your purchasing experience is a successful one we need to have all customers login to an account. This allows us to provide superior customer service and ensure that we perform to your expectations. You will be asked to provide a Username/Email and Password. Then you can always come back and view your Account at anytime, which allows to track your purchases, history, participants, shipping, and manage your account. We appreciate your help in helping us provide you with better service.
2. How do I create an account?
When you want to purchase a product or event through our website, you are required to have an account. You can simply click the Login button in the upper right hand corner of the screen. It will show you a Login section for Returning Customers or a Register for a New Account for New Customers. If you attempt to add an item to your cart you will need to Login to complete your purchase.
3. Why can't I add an item to my cart or the website does not show an add to cart button?
This happens when you are not logged in to an account. You must create an account and login to add an item to a cart. If you have an account you can simply login, or if you are a new customer you will need to create an account.
4. Why can't I checkout from my cart?
Be sure that you are logged into your account.
5. How can I sort items?
In our Shop or Schedule you can automatically sort items through the Sort By Button located on the left hand side of the screen. There is a drop down that lets you choose between featured items, date, price, distance, and name. You can also use the SEARCH tool in the upper left hand corner of the screen, once you click that SEARCH button it will display a choice of categories that you can narrow search down to.
6. Who will be the trainer at the John Lyons Events?
John is the trainer at every one of our Events.
7. How do I add a participant?
When you register for an account, the account holder can list themselves as a participant. However if you want to purchase additional tickets for an event, you MUST register every additional individual as a participant. When you get to the checkout area it will give you a choice to add a New Participant. Click that button and add the New Participant and Save. Then you will choose which Participant each ticket is for.
8. How can I clear my cart or delete an item?
You can either click the Checkout Button or you can View your Cart by clicking on the Cart Icon in the Menu Bar then Click Clear Cart.
9. Are we supposed to bring horses to the 3 Hour Power Packed© Sessions?
No, please do not bring horses to these Sessions as John will perform demonstrations with his horses.
10. I signed up for the wrong event, what do I do?
Contact us through the Help Button in the Menu. We will transfer you to the proper event.
11. What is your Refund Policy?
Our refund policy is listed in each Event separately. Once you click on the Event for more Information, you can view the policy in the tab next to the Map.
12. I have more items in my cart than I want, how can I get rid of them?
You can simply click the cart icon in the Menu Bar and clear the cart, and go back in and select just the item you want. You can also proceed through the checkout process and then when you get to the Payment screen you can click on the Red X by the items you no longer want and that will delete them from your cart.